Phoenix Fire Department
Regional Dispatch Center
FIRE EMERGENCY DISPATCHER RECRUITMENT
Welcome to the Phoenix Fire Department Regional Dispatch Center recruitment page.
Do you want to be part of the team that protects your community?
Do you want to help save lives in a dynamic, multi-tasking environment, utilizing the latest public safety technology?
Do you want to enter the exciting and rewarding field of Emergency Services as the very first of the first responders?
Challenge yourself by applying for the position of FIRE EMERGENCY DISPATCHER with the Phoenix Fire Department today !
Hiring Process
Recruitment opens June 2nd, 2008
All hiring is done from an established eligibility list. The following steps must be completed to be placed on the eligibility list:
Complete and return application during the recruitment period
Successfully complete the written exam
Provide certification of a net typing speed of at least 35 words per minute
Once an eligibility list has been established, qualified candidates are asked to come for Phase II testing. Phase II testing includes:
CritiCall Exam - Tests listening skills, dexterity skills and following directions
Spanish speaking skills (if applicable)
Oral Interview
Candidates that pass all of the hiring process will be placed on the hiring list for Fire Emergency Dispatcher. Vacancies are expected for the entire life of the list.
How to Apply
Applications are available at:
City of Phoenix Personnel Department
135 North 2nd Avenue
Phoenix, Arizona 85003-2018
Job Line: (602) 534-JOBS (5627)
Applications will also be available online at:
http://phoenix.gov/jobs/index.html
For more information, visit the official recruitment site.
Position Requirements
- Work Irregular Hours, weekends, evenings, nights and holidays
- Standard shifts - 7am-3pm, 3pm-11pm and 11pm-7am.
- Shift schedules are based on both 8hour and 10 hour shifts for a total of 40 hours per week for Full Time employment.
- Attend a minimum of 12 weeks of Fire Emergency Dispatcher training (40 hours per week)
- Successfully complete the training program (911 phone and Radio Operator)
- Complete and maintain Phoenix Fire Department Emergency Medical Dispatcher (EMD) Certification
Required Skills
- Type 35 worlds per minute
- 1 year experience in public contact or customer service work, including general typing
Desirable Education or Skills
- Emergency Medical Dispatcher Certification (EMD)
- Emergency Medical Technician Certification (EMT)
- Fluent in Spanish language
EMD and EMT courses are available at your local community colleges.
Compensation
$18.01-$26.44 hourly (yearly merit increases)
$37,461-54,995 annualized
Full-time, Part-time and Job-share positions available
Job Duties
Operate Fire Computer Aided Dispatch and other computerized communication equipment
Accurately receive and transmit information of an emergency nature for the community
Evaluate calls and determine the appropriate level of Fire and/or EMS assistance needed
Dispatch Fire and/or EMS units
Support field personnel
Give First Aid and pre-arrival medical instructions as needed
Multi-task effectively in a fast-paced, highly intensive environment
Demonstrate extensive communication skills
Benefits
Excellent Medical and Dental Insurance
Paid Vacation and Sick Leave
Holiday Pay (Paid Holidays, and additional holiday pay for holidays worked)
Shift Differential for 2nd and 3rd Shifts
Employee Retirement Plan
Deferred Compensation Plan (457 & 403a)
Tuition Reimbursement
Child Care Programs
Employee Assistance Programs
Wellness Program
Job-share employee's benefits are pro-rated. Part-time employees do not receive the above city benefits.
Contacting Us
To contact us, please send us an email to dispatcher.recruitment.pfd@phoenix.gov or see below for more resources
Additional Information
If you are interested in becoming a Fire Emergency Dispatcher, please be sure to visit the OFFICIAL RECRUITMENT SITE.
We highly recommend visiting the dispatch center for a tour and observation to see what we do every day. You can contact the dispatch center through the OFFICIAL RECRUITMENT SITE to arrange for a tour or observation.
We wish you luck should you choose to participate in the upcoming process. We have multiple positions open, so we will be recruiting many candidates to join our ranks in the next year.
Please take a few moments to watch our video below, that offers a brief overview of our operations.
Once again Good Luck !
